Ozonetel CTI
Cloud telephony and contact center platform for Runwal Group customer service and sales call management.
Current State
Ozonetel CTI integrated into Runwal Group’s customer service stack. Part of the communication channels alongside WhatsApp BA. Used for inbound/outbound call management, IVR, and agent productivity tracking. Integrated with Salesforce CRM for call logging.
Key Learnings
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real-estate-domain-terminology-mmr-mumbai-metropolitan — Real estate domain terminology including CTI context
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runwal-group-business-context-indian-real-estate-developer — Runwal Group business context with Ozonetel
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runwal-salesforce-2026-05-04-mon-health-pull-3-p1-5-p2 — Runwal Salesforce production (00D280000015EmqEAE) — health snapshot 2026-05-04
Known Issues
(none)
Decisions
(none)
Relationships
- Depends on: (external Ozonetel service)
- Used by: runwal
- Integrates with: salesforce, whatsapp
Sources
- Vault notes: 2 references
Contradictions
(none)
Related
salesforce | whatsapp | runwal